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SMS Course Cancellation Policy

Participants need to email Diann Barnes at dbarnes@mitre.org to cancel their Safety Management System (SMS) Training course registration.

  • MITRE may provide tuition reimbursement under certain conditions:


    • MITRE will refund the full value of the course tuition to participants who cancel their registration 30 calendar days or more prior to the beginning of the course.

    • MITRE will refund half the cost of tuition to participants who cancel their registration between 15 and 29 calendar days prior to the beginning of the course.

    • MITRE will not refund the course tuition if a participant cancels less than 15 calendar days prior to the beginning of the course.

  • Please contact Diann Barnes at dbarnes@mitre.org if you have any questions about MITRE's SMS course cancellation policy.

   

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Since 2005 a total of 3,495 students from 51 countries have participated in SMS offerings conducted by MITRE.

Comments from past students

"One of the best classes that can be easily grasped and truly implemented into a company of any size!"
-Mr. Daniel Leskusky, Manager Cargo Safety, Delta Air Lines

"Very powerful and very practical knowledge, all you need to kick start or enhance SMS operations in your company."
-Mr. Janis Lapins, Head of Safety, Security, Quality, Environment and Audit Management, State Joint-Stock Company "Latvijas Gaisa Satiksme"

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Comments from past students    

"This course is practical, relevant, and provides real-world applications that the aviation/safety professional can readily implement. This is exactly what I was looking for. Thank you."
- Ms. Yolanda Carr,
Senior ASO, Aviation and Product Safety
Sikorsky Aircraft - A Lockheed Martin Company

"I am impressed by the level of professional competence of the instructors, their hands-on experience and knowledge, and the up-to-date information made available."
- Mr. Ganapathy Apparanda Mudapa,
Director, Commercial and Business Aviation Services PVT LTD (CBAS), Bangalore, India

"The class was very informative and the instructors were quite knowledgeable. The exercises were effective, relevant and useful. Use of the Organizational Failure Model was a very interesting way to explain the TAM 3054 accident's contributing factors and alignments."
- Ms. Midori Tanino,
International NextGen Lead, Federal Aviation Administration, United States

"The instructors had a lot of knowledge about the subject and presented the material in a pleasant way."
- Ms. Barbara Vlaanderen,
Chief Security and Safety, Windward Islands Airways N.V.

"One of the best classes that can be easily grasped and truly implemented into a company of any size!"
- Mr. Daniel Leskusky,
Manager Cargo Safety, Delta Air Lines

"Very dynamic, very well organized, best facilities, excellent support, knowledgeable instructors."
- Mr. Robert Vandel,
Vice President, Flight Safety Foundation

"The course includes everything needed to create and implement SMS and it has been prepared very systematically and easy to understand. It is very interactive and we all enjoyed it."
- Mr. Mehmet Korkmaz,
Line Maintenance, Turkish Airlines

"The course has organized and deep information that helped me to understand the tasks that I should do."
- Mr. Mohamed A. Al Owaify,
Surveillance System Safety Specialist, GACA Air Navigation Services, Saudi Arabia

"This is a course whose information is readily applicable once I get home. One of the best courses I have attended"
- Mr. Jorge Leite,
Director of Quality, TAP Maintenance and Engineering, Portugal

"It answered all of my questions. I also have a great basis upon which to build awareness and training for my dept./division."
- Mr. David Allen,
Manager of Airport Operations Systems, Continental Airlines

"It was all very nice, especially the way it fills the gaps existing in the ICAO SMS course."
- Ms. Doris Costa,
Chief Security, Civil Aviation Agency of Brazil

"The best course I have ever attended. Totally applicable and useful information to be a safe, just and forward looking manager."
- Mr. Atac Tunc,
System Engineer, Sky Airlines, Turkey

"Very powerful and very practical knowledge, all you need to kick start or enhance SMS operations in your company."
- Mr. Janis Lapins,
Head of Safety, Security, Quality, Environment and Audit Management, State Joint-Stock Company "Latvijas Gaisa Satiksme"

"Very clear explanations. Content was very complete and exercises give me a real view of how to deal with the system."
- Capt. Sebastian Rodriguez Barrueco,
Flight Safety Officer, Spanair

"Excellent delivery of a complex topic in an entertaining and informative manner."
- Mr. Pat Fitzpatrick,
Alaska Airlines MEC Safety Committee Chairman, ALPA

"The final exercise left a profound impression on me."
- Mr. John Ramsell,
Quality Manager, Marshall Aerospace Ltd., United Kingdom

"Content was incredible. Exercises were enjoyable and enlightening"
- Mr. Bill Hafner,
Director Quality, ST Mobile Aerospace Engineering

"The instructors had a lot of knowledge about the subject and presented the material in a pleasant way."
- Ms. Barbara Vlaanderen,
Chief Security and Safety, Windward Islands Airways N.V.

"Excellent course with very informed and professional instructors! The exercises were relevant and applicable to the chapter."
- Mr. Chip Henderson,
Helicopter Business Manager, Nationwide Children's Hospital, Columbus, Ohio

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